50%weight
Reconfirmation
Share of availability checks the operator answered before the deadline.
Openleg Reliability · version rel-1
How the score works
Openleg Reliability reflects how this operator's listings performed on Openleg over the last 90 days. It is not a safety rating or an endorsement.
What it measures
35%weight
Listing accuracy
Share of member reports saying the leg was as listed when they contacted the operator.
15%weight
Responsiveness
Share of availability checks answered within 4 hours.
The details
- Version
- rel-1
- Window
- Rolling 90 days, recalculated nightly
- Reconfirmation weight
- 50%
- Listing accuracy weight
- 35%
- Responsiveness weight
- 15%
- Reconfirmation
- Share of availability checks the operator answered before the deadline
- Listing accuracy
- Share of member reports saying the leg was as listed when they contacted the operator
- Responsiveness
- Share of availability checks answered within 4 hours
- Responsiveness threshold
- 4 hours
- Minimum sample
- 20 availability checks; 5 member reports from at least 3 members for listing accuracy
- Small-sample adjustment
- Each part is blended with the platform median as if it had 10 extra results at that median (median kept between 50% and 95%)
- Not counted
- Checks still awaiting an answer or closed before their deadline; events under dispute; "didn't contact" reports; bursts of negative reports awaiting review; sample operators
- Member reports
- Only members who tapped through to the operator, 2 hours to 7 days later; one report per member per leg, changeable for 24 hours
- Disputes
- Operators can see every event behind their score and dispute any of them; disputed events are left out until reviewed
What it isn’t
It doesn't rate safety, maintenance or crews, and it doesn't say anything about flights we didn't see. For an operator's certificate, check the FAA Part 135 badge on its page and confirm details with the operator before you book.
Operators see every event behind their score on the operator desk and can dispute any of them; disputed events are left out until we review them.